live web customer support for visitors

Link2CITY.com live support enables live customer support and visitor communication directly from your website. Provides real-time sales and/or customer service support from any computer, anywhere!  

With live support!, you can provide assistance in real-time, answer visitor questions and add that extra customer care touch. Human interaction goes a long way especially on the Net. Use the direct dialog to build customer loyalty and provide that extra attention your visitors deserve.  

Provide support from any computer, anywhere!
Not in the office, on a business trip or working from home? Don't have the proper security access on a computer to install software? That's ok! Just launch live support in a browser, log-in and provide the usual full support service to your customers, just as if you were in the office. How convenient!  

In our ever growing High-Tech world, a human interaction goes a long way. Sometimes, a single product/service question answered from a live support person could be just enough to make the sale. Up-selling and cross-selling of other products/service is also an important part in the sales process. Being there to provide that important information is superb customer service when and where it is most critical, at the point of purchase. This not only ensures higher sales revenues but also adds credibility and trust to your product/service and company.  

Phone, fax, staff and other major costs of operation can be greatly reduced by a single Live support or sales rep. live support will enable you to communicate instantly with your visitors and pass crucial information at virtually no cost!  

Boost your email marketing effectiveness! Embed live support HTML code within your HTML rich email marketing campaign. Don't be passive when it comes to your marketing dollars! Put yourself in your potential client's in-box! A simple click from their email will notify your staff of a sales lead! Now that's pro-active marketing!  

Why wait for visitors to request support when you can proactively lend help? With a click of a button, you can automatically open a chat window at their location and instantly begin to up sell, inform and assist in their purchase/decision process.  

Ever wondered how many visitors are on your site at a given time? Ever wonder where they clicked from to get to your site? Ever wonder how long they have been looking at your site? These are questions that can all be answered with live support traffic monitor. You will be able to view visitors as they navigate through your website and gather other crucial data that is essential in understanding your website traffic.  

With the help of the traffic monitor, you can quickly view where each visitor has clicked from, which page they are currently viewing and how long they have been on your site. This information can be vital in lending targeted support. You will gain an understanding of your visitors before the chat interaction. Visitors will thank you for your considerate and targeted support.