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We believe that managed hosting is a service business first. The service wrapped around complex technology is what makes managed hosting a compelling outsourced option. Although many of the key services can be standardized and automated, great service ultimately relies on great people.

We believe that an exceptional service experience starts with committed people. Our unconditional commitment to developing people who are passionate about serving hosting customers is a key element of Fanatical Support.

Great service people have more than just great technical skills – they have a strong desire to solve problems for customers. Our process of developing people starts during the hiring process. We only hire those that demonstrate a strong passion and dedication for helping people. Potential employees must embody courtesy, patience, friendliness and empathy along with the desire to always act in the customer’s best interest. We hire based on values and we train for technical expertise.

We are committed to the ongoing development of employees at all levels of the company and we believe it is a key element in building a passionate workforce. In-house certification classes, third-party technology classes as well as customer care training are requirements for all customer-facing employees. We also promote an “open book” style that lends itself to information sharing.

Finally, employees function in a team environment – one that allows customers to develop deep personal relationships with team members. This team environment encourages an outstanding service experience, as a significant piece of each employee’s compensation is tied directly to the team’s customers’ overall satisfaction. Metrics are tracked individually and rolled up into the relevant team’s overall performance. Results are reported on a daily basis and employees take pride in sharing how satisfied their customers are.

Link2CITY is a company committed to recruiting and training people that fit our value system. We realize that this is an essential element to keep our Fanatical Support philosophy intact as Rackspace grows.

All Link2CITY Managed Hosting Solutions include:

• Zero Downtime Network with money-back guarantee
• Industry leading 1-Hour Hardware Replacement with money-back guarantee
• Unlimited access to your 24x7x365 dedicated support team including Level 3 Tech Support
• Instant Emergency Response
• Free Incoming Bandwidth
  Multiple Tier1 bandwidth providers including AT&T, Sprint, Qwest, TimeWarner, UUNET and Wiltel.